Frequently Asked Questions
There's a shade guide on our website including all different shades. You can also tell us which foundation you currently use, and we can color match it for you. Just send us an email here: email@example.com. If the shade you have purchased, does not match your skin, we will replace it for free!
Absolutely! Tell us which foundation you currently use, and we can color match it for you. Just send us an email here: firstname.lastname@example.org
INGREDIENTS: WATER / AQUA, ETHYLHEXYL PALMITATE, POLYMETHYLSILSESQUIOXANE, ISODODECANE, PROPYLENE GLYCOL, CYCLOPENTASILOXANE, TRIDECYL TRIMELLITATE, BUTYLENE GLYCOL, HYDROGENATED POLYDECENE, SILICA, DIMETHICONE, SORBITAN SESQUIOLEATE, STEARETH-21, TOCOPHEROL, CHLORPHENESIN, O-CYMENE-5-ALCOHOL. MAY CONTAIN[+/-]: TITANIUM DIOXIDE (CI 77891) IRON OXIDES (CI 77491, CI 77492. CI 77499).
The bottle size is 30ml / 1.0 fl.oz.
Unfortunately we don't have samples, but If you tell us which foundation you currently use, we can color match it for you. Just send us an email here: email@example.com.
You can use our Advanced Nourishing Cleansing Balm. You can also use face soap and water or your choice of make up remover wipes.
It is best to use Lanera Sponge or a makeup sponge of your choice.
Little goes a long way, a single application of the foundation lasts full day and night. A bottle on average lasts 2 months for our customers.
Yes, our foundation is waterproof and sweatproof. Make sure to shake before use, to get the most optimal results.
If you'd like to get the best matching shades (and get extra discount), getting 2 and mixing together is something a lot of our customers do. But of course, this is only a suggestion. You can always buy just 1 foundation.
No, we only sell online through our official website GetLanera.com. Because it is directly shipped to you from our warehouse, we undercut all of our premium competitors. We cut out the expensive retail costs and pass the savings onto you as our customer. You don't pay the retail price but absolutely get the highest quality foundation out there.
After your order is shipped, you will receive the tracking information to your email address or phone number used on the checkout. Please click the link in the email/sms and you should see the tracking information of your order. If you need any assistance, please contact us at firstname.lastname@example.org and we'll be glad to help you. Please include your order number in the email.
If you could please provide us your full name, or email address, or shipping address you have inputted when you placed your order, and we'll be glad to give you all the information about your order. Just send us an email to email@example.com.
If the order has not been shipped yet, we can still update it. Please contact us at firstname.lastname@example.org as soon as possible.
If the order has not been shipped yet, we will cancel it and refund your order fully. Please contact us at email@example.com to proceed.
We sincerely apologize for this. Please send us an email to firstname.lastname@example.org and we will send a free replacement to you.
We accept Visa, Mastercard, American Express, Paypal, Apple Pay and Google Pay. Additionally we accept Discover, JCB and Diners Club.
For security reasons, we are unable to change the Billing Address on your order. However, if we encounter an issue with your order, we will notify you immediately. If you need to change your shipping address, please send us an email to email@example.com immediately so we can change it before your order is shipped.
Please make sure that you've added correct card information, the card is not expired and you have sufficient funds in your account. If the issue persists you can also use a different payment method like Paypal.